You can track your order by logging into 'My Account' .
Here you will find track & trace information and can follow your package all the way to your front door.

⮕ MY ACCOUNT

See your order number here:

1. On your order confirmation (Received by email),
2. 'My account' here on the page (Log in with your email address)

⮕ LOG IN TO 'MY ACCOUNT'

It is free to exchange for a different size. You can order free return shipping via the returns portal.

1. Have your order number and email address ready.
2. Register your return package in the return portal HERE.

IN THE RETURN PORTAL YOU CAN EXCHANGE

• NEW SIZE
• ANOTHER PRODUCT
• A GIFT CARD +10% added value

⮕ REGISTER RETURN

You can also request a refund of your purchase, in which case the return shipping will be borne by you.

*The above applies to orders delivered in DK. For information about exchanges in Sweden and the rest of the EU SEE HERE

It's easy to return your items.

1. Have your order number and email address ready.
2. Register your return package in our online returns portal.
3. Pack your goods and deliver them to the parcel shop.

⮕ CREATE RETURN

The return shipping cost is DKK 49, which will be deducted from your refund unless you choose to exchange the item.

As soon as we receive your package, we will process your return.

Typically within 1-3 days, but max. 14 days. You will receive an email when we have processed your return. It will then take 2-5 banking days for your refund to be processed.

*The above applies to orders delivered in DK. For information about exchanges and returns in Sweden and the rest of the EU SEE HERE

If you have an item that you want to complain about, you must first have your complaint approved by our customer service.

1. Check that your complaint meets [the terms and conditions for complaints]
2. Create your complaint request in our returns portal including:
   + Description of the error/defect
   + Photo documentation
3. Customer service will respond to your inquiry as soon as possible, typically within 1-3 business days.
4. Customer service will guide you through the complaint.

⮕ REQUEST A COMPLAINT

As soon as we receive your package at the warehouse, we will process your return. Typically within 1-3 business days, but a maximum of 14 days. You can track your return package on the returns portal*

You will receive a confirmation by email when your return has been processed.
Refunds will be made using the same payment method* you used for the purchase. Once we have processed your return, the amount will typically be in your account within 2-3 banking days.

*MobilePay: The original payment is adjusted to the new total amount and appears as a 'new' payment. Anyday/ViaBill: The money is paid to your ViaBill or Anyday account.

⮕ GO TO THE RETURNS PORTAL*

*available for returns in Denmark. Read more about exchanges and returns in Sweden and the rest of the EU HERE

If you are unsure about your size, you can use our size guide. Here you can see which size you should choose based on your body measurements.

⮕ SIZE GUIDE

NOTE! Please pay attention to any indications of fit on the individual product. For example, we write: 'The shoes are small in size - if you are between two sizes, you should choose the larger one.' or 'The sweater is oversized - choose your normal size'

You will receive an order confirmation by email shortly after we have received your order.
Start by checking the spam filter before reading further.

If you still don't see a confirmation, there may have been an error - either on our part or when you entered your email address.
First try logging into 'my account' to check if your order has been created in the system.

⮕ SEE MY ORDERS

Are you having trouble logging in?
You may have mistyped your email or the order did not go through. Contact [customer service] who can help you troubleshoot.

If you can see your order in 'my account' but have not received an email, this indicates an error in our system. Don't worry, we are processing your order. Please contact customer service so we can correct the error and ensure you receive future updates about your orders.

⮕ SEND EMAIL TO CUSTOMER SERVICE

You can track your order by logging into 'My Account'.
Here you will find track & trace information and can follow your package all the way to your front door.

⮕ MY ACCOUNT

DELIVERY IN DK
The more you shop, the cheaper the shipping becomes.

0 DKK shipping: for purchases over 799 DKK (GLS Parcel Shop)
DKK 29 shipping: for purchases between DKK 499–799 (GLS Parcel Shop)
DKK 39 shipping: for purchases between DKK 399–499 (BRING Pakkeshop)
49 kr. shipping: for purchases under 399 kr. (BRING Pakkeshop)

You can always choose another delivery method that suits you better.*

BRING Package shop: 49 kr.
BRING Home delivery: 69 kr.
GLS Parcel Shop: 49 kr.
GLS Home Delivery: 59 kr.

*Orders over DKK 499 are shipped with GLS unless you choose BRING Home Delivery. Orders over DKK 2,000 are always shipped with GLS.

DELIVERY IN SWEDEN 59-129 DKK
⮕ SEE PRICES

Delivery in the EU from 99 DKK
⮕ SEE PRICES

Denmark 1-3 day delivery*

We will ship your ordered items* as soon as possible with GLS or BRING.

The courier collects packages from us every day at approximately 2:00 p.m. Therefore, for 95% of packages, orders:

• Ordered before 2 pm: 1-2 day delivery – although typically next day
• Ordered after 2pm: 2-3 day delivery

There are variations in the carrier's pickup time and the busyness of the warehouse, which affects how quickly your package arrives.

Sweden and EU typically within 2-5 business days (remote destinations up to 7 days)

We will ship your ordered items* as soon as possible with GLS or BRING.

⮕ Read more about delivery to Sweden and the rest of the EU

*In connection with sales or sold out items, there may be a longer delivery time of 2-5 days.

**For pre-orders – see estimated delivery time on your order confirmation.

You can get free shipping to GLS Pakkeshop if you shop for 799 DKK.

⮕ SEE SHIPPING RATES

*The above applies to orders delivered in Denmark. For information about delivery in Sweden and the rest of the EU SEE HERE

WHEN?
We will ship your order as quickly as we can. Our carrier typically picks up packages at 2 p.m., which is why 95% of packages:

• Orders placed before 2pm: Shipped the same day
• Orders placed after 2pm: Shipped the next day

You can always follow your order with track & trace on 'my account' .
You will receive an email with tracking information when we have packed your order, and again when your package has been delivered.

⮕ GO TO 'MY ACCOUNT'

*The above applies to orders delivered in Denmark. For information about delivery in Sweden and the rest of the EU SEE HERE

How?

At check-out you can choose which delivery method suits you best:

Delivery in DK

GLS Parcel Shop
GLS Home Delivery
BRING Home delivery
BRING Parcel shop

Pickup at the warehouse in Holbæk

Delivery in Sweden

BRING Home delivery
BRING Parcel shop
GLS International

Rest of the EU

GLS International

All packages are sent as insured parcel post.

⮕ SEE SHIPPING RATES

You select 'pick up at the warehouse' as the delivery method at check-out.

You will receive an email when your package is ready for pickup.

You can pick up your package during the warehouse's opening hours: Every weekday 6:00 AM and 6:00 PM.

The warehouse is located at Lindebjergvej 10, 4300 Holbæk.

The return shipping in DK is 49 kr*, which is paid by you, unless you exchange for another item/size/gift card or otherwise agreed.
You can download the return label or code in our returns portal, and we will automatically deduct any shipping costs from your refund.

⮕ CREATE RETURN

See also the points 'how do I exchange' and 'how do I return'

*The above applies to orders delivered in DK. For information about exchanges and returns in Sweden and the rest of the EU SEE HERE

SWEDEN
Delivery time is 2-5 days (up to 7 days for remote destinations)

Shipping prices:
BRING Home delivery: 96 DKK
BRING Package shop: 59 DKK
GLS International: 129 DKK
OTHER EU countries

Delivery time is 2-5 days (up to 7 days for remote destinations)

Shipping prices other EU countries (GLS International:)

99 DKK: Germany, Netherlands
159 DKK: Belgium, Czech Republic, Faroe Islands, Luxembourg, Poland, Slovenia, Slovakia
179 DKK: Austria, Spain
229 DKK: Bulgaria, Croatia, Finland, Hungary, Italy, Lithuania, Estonia, Romania
299 DKK: France, Portugal
379 DKK: Ireland, Greece, Cyprus, Malta
599 DKK: Iceland
799 DKK: Greenland

Read also about returns from Sweden and the EU ⮕ HERE

No, unfortunately we can only deliver within the EU.

It is free to exchange for a different size. You can order free return shipping via the returns portal.

1. Have your order number and email address ready.
2. Register your return package in the return portal HERE.

IN THE RETURN PORTAL YOU CAN EXCHANGE

• NEW SIZE
• ANOTHER PRODUCT
• A GIFT CARD +10% added value

⮕ REGISTER RETURN

You can also request a refund of your purchase, in which case the return shipping will be borne by you.

*The above applies to orders delivered in Denmark. For information about exchanges in Sweden and the rest of the EU, SEE HERE

It's easy to return your items.

1. Have your order number and email address ready.
2. Register your return package in our online returns portal.
3. Pack your goods and deliver them to the parcel shop.

⮕ CREATE RETURN

The return shipping cost is DKK 49, which will be deducted from your refund unless you choose to exchange the item.

As soon as we receive your package, we will process your return.

Typically within 1-3 days, but max. 14 days. You will receive an email when we have processed your return. It will then take 2-5 banking days for your refund to be processed.

*The above applies to orders delivered in DK. For information about exchanges and returns in Sweden and the rest of the EU SEE HERE

EXCHANGE: If you wish to exchange an item, you must place a new order with the new items and return the old ones. We will process the two orders separately.

RETURNS: If you wish to return a package received outside Denmark, you must be responsible for the return shipping. You can return a package no later than 14 days after receiving your purchase.

1. Pack your items and enclose a note with your order number and name.
2. Send the return package to: Le Zest ApS, Lindebjergvej 10, 4300 Holbæk, Denmark ATT: Order number
3. Save your tracking number and shipping receipt.

As soon as we receive your package, we will process your return. Typically within 1-3 days, but a maximum of 14 days. You will receive an email when we have processed your return.

It will then take 2-5 Danish banking days before your refund is completed.

According to the Danish Sales Act, we offer a 14-day full right of return from the day you receive your goods. If you send the package later than 14 days after, we allow ourselves to offset 20% of the total purchase price, unless otherwise agreed.

Return packages are processed as soon as possible, but always within 14 days after Stilkompagniet.dk has received the return package. You will receive an email when we have received and processed your return.

The return shipping in DK is 49 kr*, which is paid by you, unless you exchange for another item/size/gift card or otherwise agreed.
You can download the return label or code in our returns portal, and we will automatically deduct any shipping costs from your refund.

⮕ CREATE RETURN

See also the points 'how do I exchange' and 'how do I return'

*The above applies to orders delivered in DK. For information about exchanges and returns in Sweden and the rest of the EU SEE HERE

Start by registering your package in the returns portal.

Once your return request has been created, you will receive an email with a tracking number and shipping label.

You can now choose

1. to write the code clearly on the outside of the package – the parcel shop uses the code to generate and apply the label.
2. to print a package label and apply it to the package.

You can find your package code in the returns portal at any time by logging in with the same order number and postal code that the return request is registered with.

See also the points 'how do I exchange' and 'how do I return'

*The above applies to orders delivered in DK. For information about exchanges and returns in Sweden and the rest of the EU SEE HERE

Yes, you can.

How to do it:

1. Have your order number and email address ready.
2. Register your return package in the return portal and select the return method: Drop off at the warehouse in Holbæk.
3. Pack your items and write your order number, name and email address on the outside of the package so we can identify your items.
4. Drop off the package in the 'basket' at the warehouse during opening hours.

Opening hours: Every weekday 6:00 AM and 6:00 PM
Address: Stilkompagniet - Le Zest Aps, Lindebjergvej 10, 4300 Holbæk.

⮕ REGISTER RETURN

When you have dropped off your return package at the parcel shop, you will receive an email with track & trace information so that you can always track the package. NB! Remember to save this email, as it is your 'receipt' that the package has been shipped.

You can always log in to the returns portal with your original order number + postal code and see how far your package has reached.

⮕ TRACK RETURN PACKAGE

You can find your order number in the original order confirmation or by logging into 'my account'.

*The above applies to return packages in Denmark sent and registered in our return portal. If you have sent a return package from abroad, you must find tracking information from the shipping company you used.

Once we have processed your return, the amount will typically be in your account within 2-5 banking days. The refund will be made using the same payment method you used for the purchase.

You will receive an email when we have processed your return. We will process your return as quickly as we can – typically within 1-3 business days, but always within 14 days.

You have a 24-month right of complaint under the Danish Sales Act. The complaint does not apply to goods that are defective due to improper use, lack of maintenance or normal wear and tear. Documentation of the purchase is required.

If you have an item that you want to complain about, you must first have your complaint approved by our customer service.

1. Check that your complaint meets [the terms and conditions for complaints]
2. Create your complaint request in our returns portal including:
   + Description of the error/defect
   + Photo documentation
3. Customer service will respond to your inquiry as soon as possible, typically within 1-3 business days.
4. Customer service will guide you through the complaint.

⮕ REQUEST A COMPLAINT

Yes, you can. You add wrapping to your cart. It costs 15 DKK* to have gifts wrapped.

The wrapped item will always be given an extended date stamp. Please state in the comments box at checkout when the gift should be given and we will adjust the date on the exchange stamp.

NB! Remember to enclose the delivery note, which is the exchange receipt that the recipient uses to exchange the gift.

We offer an extended exchange period for gifts with our exchange label (14 days from the date on the label).

When purchasing as a gift, please write in the comments field that it is a gift and the date it should be given.

In addition to the extended exchange period, the exchange is handled as a regular return case, and therefore you must coordinate internally yourself.

This means:

• Log in with the information used to purchase the gift.
• Exchanges can be made for free for another size, another item or a gift card.
• A refund of the purchase can be requested (the return shipping fee of DKK 49 will be deducted from the refund). The money will be paid to the same payment method* used for the purchase.
• New items will be shipped to the same address as the original purchase.
• When exchanging for a gift card, the gift card will be sent to the email address used to make the purchase.

⮕ CREATE RETURN

As soon as we receive the return package, it will be processed as soon as possible, typically within 1-3 business days.

*The above applies to orders delivered in DK.
For information about exchange in Sweden and the rest of the EU SEE HERE

If you have received a gift that does not have an exchange label, it can be exchanged according to our general return policies.

• You must coordinate and arrange the return yourself in collaboration with the gift giver.
• You can exchange for another item/size/gift card without shipping costs.
• Or send the item back for a shipping cost of DKK 49.

See also the points 'how do I exchange' and 'how do I return'

*The above applies to orders delivered in DK.
For information about exchange in Sweden and the rest of the EU SEE HERE

We offer extended exchange periods for gifts with our exchange label.

!! Please let us know that your order is a gift!!

1. Order wrapping - and we will always apply a redemption label - tell us in the comments field at checkout when the gift should be given, and we will adjust the redemption label's date.
2. If you do not want wrapping, you can write in the comments box that it is a gift - also tell us when the gift should be given so we can adjust the date on the exchange label.

In addition to the extended exchange period, the exchange is handled as a regular return case, and therefore you must coordinate internally yourself.

This means:

• Log in with the information used to purchase the gift.
• Exchanges can be made for free for another size, another item or a gift card.
• A refund of the purchase can be requested (the return shipping fee of DKK 49 will be deducted from the refund). The money will be paid to the same payment method* used for the purchase.
• New items will be shipped to the same address as the original purchase.
• When exchanging for a gift card, the gift card will be sent to the email address used to make the purchase.

⮕ CREATE RETURN

As soon as we receive the return package, it will be processed as soon as possible, typically within 1-3 business days.

*The above applies to orders delivered in DK.
For information about exchange in Sweden and the rest of the EU SEE HERE

Yes, if you don't yet receive our newsletter, you can get 10% by signing up for our newsletter.

⮕ SIGN UP FOR NEWSLETTER

You enter the discount code at check-out in the field: 'discount code or gift card'.

If you have received an email with a shortcut to the discount code, you may find that we have already filled in the code for you.

Please note that some discount codes are time-limited, limited to specific product categories.

If you have problems with a discount code, please contact customer service.

Enter the discount code at check-out in the field: 'discount code or gift card'.

We always provide the code itself by email, but we also often create shortcut buttons that pre-fill the code for you.

It is your responsibility to check that the code has been added and that the correct discounts are displayed at checkout. If a shortcut does not work, you must enter it manually.

Please note that some discount codes are time-limited, limited to specific product categories.

If you have problems with a discount code, please contact customer service before completing your purchase.

Check that you have entered the code correctly. If you have used a shortcut to a discount code that does not work, you must enter the code yourself in the 'discount code or gift card' field.

Please note that some discount codes are time-limited, limited to specific product categories.

If you have problems with a discount code, please contact customer service before completing your purchase.

Most discount codes cannot be used on items in the following categories unless specifically stated.

• PRE-LOVED
• PRE-ORDERS
• SALE

Check if the item appears on these pages. Also, be aware that discount codes may be time-limited.

If you have problems with a discount code, please contact customer service before completing your purchase.

Pricematch is our service for those who want the best price. If you find an item cheaper on a Danish webshop, we will match the price – as long as the conditions are met.

The following price match conditions apply:

We price match when an item

1. is found on a Danish webshop and
2. are stocked in the same color and size at the time of purchase and
3. is not part of a special campaign, see below.

We do not price match:

1. Queue/special offers such as clearance or stock sales or
2. Specially agreed prices, volume discounts or group prices or
3. Black Friday/week or Cyber ​​Monday prices.

If you have found an item cheaper elsewhere, make sure you have documentation in the form of screenshots ready.

Send us an email with a link to the item, tell us when you found it, and attach screenshots (Important!). Wait to complete your order until we have confirmed that we can adjust the price if you want to be sure.

Check that your item meets all the conditions so that we can price match, and then send us an email with a link to the item, when you found it, and screenshots (Important!).

Please wait to complete your order until we have confirmed that we can adjust the price.

You can pay with the following methods:

• Payment cards: Dankort, Visa, Euro/Mastercard, Visa Electron
• MobilePay
• ViaBill (for purchases up to DKK 2,000)
• Anyday (split payment over time)

The amount is only deducted when the item is shipped.

We accept the following payment cards:

• Dankort
• Visa
• Euro/Mastercard
• Visa Electron

Yes, you can.

Select 'MobilePay' as the payment method. When you click 'Pay now', you will be redirected to MobilePay, where you complete your payment.

Please note that any refunds will appear on your MobilePay as an adjustment to the original price.

Yes, you can.

Select 'ViaBill - split the payment' as the payment method. When you click 'Pay now', you will be redirected to ViaBill, where you complete your payment.

Yes, you can.

Select 'Anyday - split payment' as the payment method. When you click 'Pay now', you will be redirected to Anyday, where you will complete your payment.

If you are unsure about your size, you can use our size guide. Here you can see which size you should choose based on your body measurements.

⮕ SIZE GUIDE

NOTE! Please pay attention to any indications of fit on the individual product. For example, we write: 'The shoes are small in size - if you are between two sizes, you should choose the larger one.' or 'The sweater is oversized - choose your normal size'